Customer support Representative- Check ‘n Go/Allied Cash Loan

Would you enjoy providing exceptional solution and building enduring consumer relationships? Do you need to go beyond old-fashioned jobs that are retail begin to build your job? Are you experiencing fascination with being part of A financial that is industry-leading services? Isn’t it time which will make the next move? In that case, we wish to speak with you!

Breakdown of Part and Key Accountabilities:

Our Customer Service Associates are in the center of everything we do at Check ‘Go and Allied advance loan, both right an element of the Axcess Financial group of businesses. Daily in towns and towns in the united states, they’ve been greeting clients, processing loan requests, responding to inquiries about services and products, advertising new services, and much more — all because of the aim of delighting our respected clients. We offer cash solutions for real people and attempt to function as choice that is first everyday economic solutions. We users give attention to building relationships to make certain consumer requirements are increasingly being offered utilising the most readily useful items we are able to provide.

Essential Duties:

• Relationship management: place our clients during the center of every thing we do. Exemplify our product product Sales culture. Serve and educate clients in the item profile. Escalate dilemmas into the shop Manager, DDO, and Corporate Office if struggling to resolve the presssing problem straight with all the consumer.
• Cash management: Handle and count currency, money, and coins to add handling a cash cabinet, counting money deposits, going cash from protected safe to cash cabinet as well as other money control demands. In charge of bank deposits or bank pick-ups. Balance batch that is individual with shop sales reports at end of time and help with resolving over/shorts as needed.
• Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and deals per business policy.
• Compliance: accountable for compliance with company/State policy and procedures including Federal legislation where relevant.
• Inbound/Outbound calls: response phone inquiries in reaction to questions that are general consumer applications, demands or other dilemmas. Spot outgoing consumer courtesy and collection telephone phone telephone calls relative to federal laws and shop working procedures.
• Brand Ambassador: improve the Check ‘n get brand name skillfully and make certain shop look (external and internal) is maintained to business requirements. Help in the execution of all of the business marketing plans and programs, ensuring exact and prompt set-up, exceptional execution and within founded due dates.

Minimal Education and Enjoy Involved:

• Couple of years past product sales and customer support experience chosen.
• Couple of years cash control experience preferred.
• Should have own private transportation that is reliable conformity with posted policy and procedure. This could NOT add transport that is general public transport from family members or friends. Must keep a valid Driver’s License and Automobile that is valid Insurance utilized by the organization.

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Real Needs:

Also, you can expect: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance policies), a nice premium time off system, 401k retirement plan, tuition reimbursement, and an engaging work place.

About Axcess Financial:

We’re an independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to carry out their individual funds whenever, where and exactly how they desire. It is our objective to have individuals the funds they require whenever it is needed by them. We make certain we do this in a real way that is accountable and inside their means.

Dedication to Diversity:

Axcess is dedicated to employing and keeping a workforce that is diverse. We have been proud to be the same Opportunity/Affirmative Action-Employer, making decisions without reference to competition, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any class that is protected.

This publishing is supposed to spell it out the basic nature associated with work likely to be done and it is perhaps perhaps perhaps not an extensive range of all obligations, duties and abilities necessary for the positioning.